New vs. Returning Clients
Which one do you value more? a fresh face or a loyal client. While we may all have different opinions, both new and returning clients can add value.
Returning clients are more likely to…
- Spend more money
Now that you’ve established a trusting relationship with your clients, they are more likely to invest more in you and your business
- Promote your business
If they’re returning clients, they are clearly satisfied with your services. Once a client is consistently satisfied they will be more than willing to tell their friends and family about your amazing services!
New clients are more likely to…
- Give you a new challenge/experience
New clients bring new experiences and expectations. They may push you out of your comfort zone to try something fun and creative. New clients also keep things fresh for you! Interacting and meeting new people is always valuable.
- Grows Your Business
The reality is, one day your returning clients will leave whether they move away, cut their hair or stop wearing gel nails, things just happened. You should always be open to new clients and provide the best experience in efforts to convert them into returning clients.
At Fleeky we hope to maximize your business exposure and generate leads to new clients in your area ! Once a client knows your services is available and can easily view your portfolio, prices and booking information they are more inclined to book with you.
While we can only go as far as the booking, to convert new clients into returning clients we recommend..
- Providing the best customer experience
- Encouraging next booking right after service
- Offering a loyalty reward